Frequently Asked Questions
Answers to all your questions about kriya
From opening an account and withdrawing money via bKash, to claiming bonuses or responsible gaming — you will find straightforward answers to all your questions on this page.
We have created this FAQ page to make your experience at kriya as smooth and transparent as possible. Below, our most frequently asked questions are organized into five sections: account registration, deposits and withdrawals, game rules, bonuses, and security. If you cannot find an answer here, contact our 24/7 Bengali live chat support.
Account and Registration
Opening an account at kriya is straightforward. You will need an active mobile number, a password, and age verification details. The registration process takes just a few minutes. Please note that only people aged 21 or above are allowed to open an account at kriya.
No. Each person may hold only one kriya account. Attempting to open multiple accounts using the same mobile number or payment method may result in all accounts being suspended and any stored balance being forfeited.
If you have forgotten your password, use the "Forgot Password" option on the kriya Login page. If your account is locked or you face any other issue, contact our 24/7 live chat support directly — our Bengali-speaking team will help you promptly.
Yes, kriya may verify your identity before processing a withdrawal request. This typically involves checking your national ID or passport details and matching the name with your payment method. This process ensures the security of your account.
To change your name or date of birth after registration, you will need to complete identity verification and inform the support team via live chat. The same applies to changing your mobile number. Keeping your details accurate speeds up the withdrawal process.
Deposits and Withdrawals
Deposits via bKash are usually instant — in most cases your kriya wallet balance is updated within a few seconds to a few minutes. There may be a slight delay during network congestion. The minimum deposit amount is ৳100.
Yes. You can deposit at kriya via bKash, Nagad, Rocket, and direct bank transfer. The minimum deposit amount is ৳100 for all methods and there are no extra fees.
kriya typically completes withdrawals within 30 minutes to 3 hours. Bank transfers may take a little longer due to the bank's own processing time. The minimum withdrawal amount is ৳500.
kriya itself does not charge any withdrawal fees. However, bKash, Nagad, or your bank may apply their standard transaction charges as set by the respective payment provider's policy. Contact live chat for more details.
First confirm that the payment was completed successfully and that the money was deducted from your bKash, Nagad, or Rocket account. If the balance still does not appear, contact our 24/7 live chat with your transaction ID and we will verify and resolve the issue promptly.
Games and Rules
To bet on BPL or any other cricket match, go to the cricket section. You can place bets before the match starts or while it is live. Each market has its own odds and rules. Review the odds and terms carefully before confirming your bet. Odds change quickly in live betting.
kriya offers a wide collection of slots from several leading providers including PG Soft, Pragmatic Play, and JILI. Go to the slots section to play popular games such as Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, and Crazy 777. New games are added regularly.
RTP or Return to Player is the theoretical rate at which a slot game returns a percentage of total bets as winnings over the long term. It is a statistical indicator — it does not guarantee winning or losing in a single session. Generally, a higher RTP means a comparatively better return over the long term.
Yes. kriya's platform is built with a mobile-first design. Live casino, slots, and sports betting — all sections run smoothly on a smartphone browser. Use a stable internet connection (4G or Wi-Fi) for the best experience.
Yes, Spribe's Aviator is available at kriya. In this game a plane flies and a multiplier keeps increasing. If you cash out before the plane crashes, you win according to that multiplier. Deciding when to cash out at the right time is the core challenge of the game.
kriya's game providers use internationally recognized Random Number Generator (RNG) technology, which keeps results completely random and unpredictable. The platform ensures a safe gaming environment through fair play and SSL encryption.
Bonuses and Promotions
After opening a new account, kriya gives a 100% match bonus on your first deposit, up to ৳8,000. This means if you deposit ৳8,000 you will receive another ৳8,000 as a bonus, letting you start playing with a total of ৳16,000. Complete your registration and make your first deposit to receive the bonus.
The wagering requirement for the welcome bonus is 10 times (10x). This means if you receive a ৳8,000 bonus, you need to place a total of ৳80,000 in bets before you can withdraw. You can meet this requirement gradually — it does not have to be done all at once.
kriya's VIP program has three tiers: Bronze, Silver, and Gold. You move up by playing regularly. The weekly cashback is up to 0.4% at Bronze tier, 0.8% at Silver, and up to 1.2% at Gold tier.
Each week, cashback is credited based on your gaming activity during that week according to your VIP tier. The cashback is added directly to your kriya wallet. Contact our support team for detailed questions about calculations.
Yes, but to withdraw winnings from a bonus you must first meet the wagering requirement. Once the requirement is fulfilled, the full amount of your winnings becomes withdrawable. It is important to meet the requirement before a bonus expires, so read the specific terms and conditions of each promotion.
Security and Responsible Gaming
Yes. kriya protects all your personal and financial information using SSL encryption technology. Payment transactions are processed directly through bKash, Nagad, or the bank's own secure systems. Your information is not shared with third parties.
kriya is for people aged 21 or above only. Opening an account for anyone under this age is strictly prohibited. Through the age verification process we ensure that only eligible individuals can use the platform.
Yes. We prioritize responsible gaming. If you feel you need a break, let the support team know via live chat. Options are available to self-exclude or temporarily or permanently close your account. Visit our responsible gaming page to learn more.
Absolutely. We believe responsible gaming is important for everyone. If you feel gaming is going beyond normal control, contact our 24/7 Bengali support. We will help you set account limits or close your account. More resources are available on the responsible gaming page.
Yes. kriya's entire support team operates in Bengali. Our live chat is available seven days a week, 24 hours a day. Bengali support is also available via email: [email protected]. Feel free to contact us with any issue.
Still have questions?
Our expert team is always here for you. Chat with us directly on 24/7 Bengali live chat or send us an email — get a quick and easy resolution.