kriya's Privacy Policy
A complete and transparent explanation of how kriya collects, uses, and protects your personal information.
1. Introduction
kriya ("we", "our", or "platform") is a trusted online betting and casino platform in Bangladesh. Protecting the privacy of your personal information is one of our highest priorities. This Privacy Policy ("Policy") explains how we collect your information, why we collect it, how we use it, and the steps we take to keep it secure.
By using our website kriya.cam, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.
This Policy should be read together with our Terms and Conditions and Responsible Gaming policy.
2. What Information We Collect
We collect various types of information in order to provide our services. These are described in detail below:
2.1 Information You Provide Directly
When you register with kriya or use our services, we may collect the following information:
- Full name, date of birth, and nationality
- Valid email address and contact details
- National ID card or passport number (for identity verification)
- Bank account or mobile banking details (bKash, Nagad, Rocket)
- Username and password created by you
2.2 Automatically Collected Information
When you use our platform, the following technical information is collected automatically:
- IP address and device identity
- Browser type and version
- Operating system information
- Pages you visit and features you use
- Session duration and activity logs
- Transaction history and gaming activity records
2.3 Identity Verification Information (KYC)
We follow a Know Your Customer (KYC) process to ensure financial security and prevent fraudulent activity. As part of this, we may collect images of your identity documents or other verifiable documents.
3. Purpose of Using Your Information
We use your information only for the following legitimate purposes:
- Account Management: Completing your registration, keeping your account active, and ensuring secure login.
- Transaction Processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
- Service Improvement: Personalising your experience and improving the quality of the platform.
- Customer Support: So our 24/7 Bangla live chat support team can help you resolve issues.
- Security and Fraud Prevention: Preventing unauthorised access, fraud, and money laundering.
- Promotional Communication: Informing you of bonus offers and updates, subject to your consent.
- Legal Compliance: Meeting applicable laws and regulatory requirements.
- Responsible Gaming: Monitoring your gaming behaviour and providing support where needed.
We do not sell your information or transfer it to third parties for commercial purposes without your prior consent.
4. Sharing Information with Third Parties
In certain circumstances we may share your information with trusted third parties. This is always done in a limited and controlled manner:
4.1 Payment Processors
To complete your financial transactions, we provide the necessary information to bKash, Nagad, Rocket, and our banking partners. This information is used solely to complete transactions successfully.
4.2 Technology and Gaming Partners
Game developers and technology providers who deliver services on our platform may be permitted limited access to information for the purpose of operating those services.
4.3 Legal Requirements
We may be required to disclose information to law enforcement agencies or regulatory authorities in order to comply with court orders, government directives, or applicable law.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred. You will be notified in advance in such cases.
5. Cookies and Tracking Technology
We use cookies and similar technologies on our website. These help improve your browsing experience and ensure the platform functions correctly.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Functional Cookies: Used to remember your preferences and settings.
- Analytical Cookies: Help us monitor and improve platform usage.
- Marketing Cookies: Used to display relevant advertisements, subject to your consent.
5.2 Managing Cookies
You can disable cookies from your browser settings. Please note that disabling certain essential cookies may cause some platform features to not work correctly.
6. Data Retention Period
We retain your personal information for as long as it is necessary to fulfil the purpose for which it was collected, or as required by law.
- Active account data: For the entire period the account remains active
- Transaction records: A minimum of 5 years from the date of the last transaction
- KYC documents: For the period determined by legal requirements
- After account closure: For a specific period in accordance with applicable law
After the specified retention period has ended, we will securely delete your information or anonymise it so that it can no longer be linked to you.
7. Your Rights and Controls
You have the following rights over your personal information:
- Right of Access: The right to know what information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your information in certain circumstances.
- Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
- Right to Data Portability: The right to receive your information in a structured format.
- Right to Object: The right to object to your information being used for specific purposes.
- Right to Withdraw Consent: The right to withdraw your consent at any time.
To exercise these rights, contact us at [email protected] or use the 24/7 live chat.
8. Data Security Measures
We have adopted industry-standard technical and administrative measures to keep your personal information secure:
8.1 Technical Security
- All data transmission secured by SSL (Secure Socket Layer) encryption technology
- Sensitive information stored in encrypted format
- Regular security audits and vulnerability assessments
- Firewall and intrusion detection systems
- Two-Factor Authentication facility
8.2 Administrative Security
- Only authorised staff have access to information, and only to the extent necessary
- Regular data security training for staff
- Implementation of strict data protection policies and procedures
- Protocol for rapid response in the event of any data breach
No method on the internet is 100% secure. Even so, we are committed to maintaining the highest standard of security. Keep your account password confidential and do not share it with anyone.
9. Protection of Minors
kriya is intended entirely for adults. Our platform is only for individuals aged 21 or above.
We do not knowingly collect any personal information from minors. If we become aware that a minor has used our services, we will immediately close that account and delete the associated information.
Report any concerns about minors accessing our platform to us at [email protected].
10. Policy Changes and Updates
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will change to reflect any updates.
For significant changes, we will notify you by email or via a notice when you log in to the platform. Continued use of our platform after a policy change will be considered your acceptance of the new policy.
We recommend that you review this Policy regularly so that you are always informed about our data protection practices.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:
When requesting access to, correction of, or deletion of information, we may need some details from you to verify your identity.
For more information, please also read our Terms and Conditions and Responsible Gaming policy.