kriya's Terms and Conditions — What You Need to Know

01

General Terms and Eligibility

kriya ("we", "our", "platform") is an online betting and casino platform providing services in Bangladesh. These terms and conditions ("Terms") apply to our website kriya.cam and all services associated with it.

1.1 Acceptance of Terms

By accessing our platform, registering an account, or using any of our services, you confirm that you have read, understood and accepted these Terms, our Privacy Policy and our Responsible Gaming Policy. If you do not agree with these Terms, please do not use our platform.

1.2 Scope of Services

kriya provides the following services:

• Online sports betting (including cricket, football, kabaddi and other sports)
• Live casino games (operated by Ezugi and Evolution Gaming)
• Slot games (from providers including PG Soft, Pragmatic Play and JILI)
• Fishing games and other arcade categories
• Bonuses and promotional offers

1.3 Changes to Services

kriya reserves the right to add new services, modify or discontinue existing services at any time without prior notice. No liability will arise from such changes.

02

Account Registration and Verification

2.1 Registration Requirements

To open an account on our platform, you must:

• Be at least 21 years of age
• Provide accurate and complete personal information
• Open only one account in your own name
• Comply with all applicable local laws and regulations

2.2 Account Security

It is your responsibility to keep your account username and password completely confidential. You are fully responsible for all activities carried out under your account. If any unauthorised access to your account occurs, notify our support team immediately.

2.3 Multiple Accounts Prohibited

2.4 Identity Verification (KYC)

For security and fraud prevention purposes, kriya may request identity verification documents at any time. Required documents may include a National Identity Card (NID), passport or other government-issued identification. Failure to provide valid documents may result in withdrawal processing being suspended.

03

Age Restrictions

We are committed to protecting minors. If we confirm that an account holder is under the age of 21, the account will be closed immediately and all transactions will be considered void.

If you wish to prevent a minor in your household from accessing online gaming, use browser-based parental control software and keep your device and login information secure.

For 21+ Only

04

Deposit and Withdrawal Policy

4.1 Accepted Payment Methods

kriya supports deposits and withdrawals through the following methods:

• bKash
• Nagad
• Rocket
• Bank Transfer

4.2 Minimum Amounts

4.3 Deposit Terms

Funds deposited must come from your own personal account. Deposits made using third-party accounts are prohibited. kriya reserves the right to suspend any transaction if money laundering or fraud is suspected.

4.4 Withdrawal Terms

Before submitting a withdrawal request, ensure that:

• Your account verification (KYC) has been completed
• The applicable wagering requirements have been met
• The withdrawal amount is equal to or greater than the minimum limit (৳500)
• There are no active disputes or investigations on your account

4.5 Currency

All transactions are conducted in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not accepted.

05

Bonuses and Promotional Offers

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. The wagering requirement for this bonus is 10x (ten times). This means that after receiving the bonus, you must wager ten times that amount before becoming eligible to withdraw.

5.2 General Bonus Terms

• Bonuses are for single use only, unless otherwise stated
• Multiple bonuses cannot be used at the same time
• Bonuses may have a set validity period — this will be stated in the offer details
• Bonuses cannot be transferred to another account
• kriya reserves the right to cancel a bonus if suspicious or abusive activity is detected
• kriya reserves the right to change the terms of bonus offers

5.3 VIP Program

Regular users can be promoted to VIP tiers. There are three tiers:

• Bronze: weekly cashback up to 0.4%
• Silver: weekly cashback up to 0.8%
• Gold: weekly cashback up to 1.2%

It is possible to move to a higher VIP tier through regular active participation. kriya reserves the right to change VIP benefits and terms.

5.4 Promotion Abuse

06

Gaming Rules and Policies

6.1 Fair Play Policy

kriya is committed to ensuring fair and transparent outcomes across all games. Our game providers use certified Random Number Generators (RNG), which ensure unbiased results.

6.2 Technical Errors

If a game round is left incomplete or an incorrect result is displayed due to a software or network error, kriya reserves the right to cancel that round and refund the wager placed. Incorrect winnings displayed due to a technical error will not be considered valid.

6.3 Prohibited Activities

The following activities are strictly prohibited:

• Playing games using any automated software, bots or scripts
• Collusion or conspiracy with other users
• Exploiting game vulnerabilities or bugs to gain an unfair advantage
• Attempting to earn bonuses through fraudulent means
• Hacking an account or gaining unauthorised access to another person's account

6.4 Sports Betting Rules

Odds in sports betting are variable and may change up until the event begins. In live betting, odds are updated in real time. If an event is cancelled or postponed, bets will be settled in accordance with the betting rules.

07

Responsible Gaming

kriya believes that gaming should be a form of entertainment, not a primary means of earning money. We encourage our users to enjoy gaming responsibly.

7.1 Self-Restriction Features

Users can set the following restrictions for themselves:

• Daily, weekly or monthly deposit limits
• Bet amount limits
• Temporarily suspending the account for a set period
• Permanently closing the account

7.2 If You Need Help

If you feel that gaming is having a negative impact on your daily life, visit our Responsible Gaming page or contact our support team.

08

Account Closure and Refunds

8.1 Closure at the User's Request

You can close your account at any time by contacting our support team. All active bets should be settled before submitting a closure request. Any remaining funds in the account (excluding bonuses) may be requested for refund, provided all verification processes have been completed.

8.2 Closure at kriya's Initiative

kriya reserves the right to close or suspend an account for the following reasons:

• Violation of these Terms
• Suspicion of fraudulent activity or money laundering
• Managing Multiple Accounts
• Providing False Information
• Court Order or Legal Obligation

8.3 Refund Policy

Completed betting transactions are generally non-refundable. However, in the event of a technical error or unusual circumstances, kriya may use its discretion to decide on refunding funds. Each case will be reviewed based on its specific circumstances before a decision is made.

09

Privacy & Data Protection

The protection of your personal information is extremely important to us. kriya uses SSL encryption technology to keep all data secure. We never sell your information to third parties.

For full details on how we collect, use, and protect your information, please read our Privacy Policy.

9.1 Cookies & Tracking

Our website uses cookies to improve services and personalize the user experience. By using the website, you consent to the use of cookies.

9.2 Data Sharing

We may share user information in the following cases:

• With authorities to fulfill legal obligations
• With our technology partners who assist in providing services (subject to data confidentiality agreements)
• To prevent fraud and ensure security

10

Limitation of Liability

To the maximum extent permitted by law, kriya is not responsible for the following:

• Service interruptions caused by internet connectivity issues
• Technical errors in third-party game software
• Issues with the user's own device or network
• Unforeseen circumstances (force majeure) such as natural disasters or government restrictions
• Financial losses incurred through gaming — gaming carries risk and wins are not guaranteed

11

Intellectual Property

All content on the kriya website — logos, designs, graphics, text, and software code — is owned by kriya or its partners and is protected under international intellectual property law.

11.1 Permitted Use

Browsing and using the website for personal, non-commercial purposes is permitted. Prior written permission from kriya is required for any reproduction, distribution, or commercial use of any content.

11.2 Game Provider Rights

The names, logos, and game content of all game providers including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, NetEnt, and Microgaming are their own intellectual property. kriya does not own these; they are provided solely through licensing.

12

Changes to Terms

kriya reserves the right to change, amend, or update these terms at any time. For significant changes, we will display a notice on the platform or send a notification to the registered email address.

Continued use of the website after any changes will be considered as your acceptance of the new terms. You are advised to visit this page regularly to stay up to date with the terms.

13

Contact & Complaints

If you have any questions, concerns, or complaints regarding these terms, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7, support is provided in Bengali

13.1 Complaints Process

After a complaint is submitted, our support team will get in touch with you as soon as possible. For complex matters, additional time may be needed for a full investigation. We are committed to resolving every complaint with honesty and transparency.

13.2 Applicable Law

These terms and kriya's services are governed by applicable law. Any disputes or disagreements will be addressed through dialogue and mediation.